Refund Policy – Llbeak

At Llbeak, where we craft clothing, shoes, and outdoor gear for every adventure—from waterproof hiking jackets and rugged trail boots to camping backpacks and moisture-wicking base layers—we want your gear to perform as hard as you do. If a piece doesn’t meet your expectations—whether it’s a fit issue, a performance flaw, or a mismatch for your adventure—our Refund Policy ensures a hassle-free process that honors the durability and functionality of our outdoor essentials. Below, we break down eligibility, how to start a return, and what to expect for refunds—so you can focus on your next hike, campout, or city walk.

1. Eligibility for Returns & Refunds

To qualify for a full refund (in USD), your Llbeak gear must meet criteria tailored to the unique needs of outdoor products—designed to protect their performance and ensure fairness:

• Return Window: The item is returned within 60 days of delivery (we verify the delivery date via your order’s tracking number, aligned with our 6-12 day delivery timeline).
• Original Condition & Completeness: The product must be unused, undamaged, and in its original state—with all packaging, tags, and gear-specific accessories intact. This includes:
• Outdoor Apparel (Jackets, Pants, Base Layers): Unwashed, no stains or snags (from branches, rocks, or trail debris), tags attached (including waterproof/breathable certification labels like “10K/10K”), and no alterations (e.g., cut hems on hiking pants, adjusted jacket cuffs).
• Shoes (Hiking, Trail, Camping): No scuffs on soles (test only on clean, soft surfaces—never on pavement or trails—to avoid damage), no wear on uppers (e.g., creases from trail use), original dust bags, shoe boxes (uncrushed), and extra components (e.g., replacement laces, orthotic inserts for hiking boots).
• Gear (Backpacks, Tents, Cookware): No tears in fabric (e.g., backpack straps, tent rainflies), all parts included (e.g., tent poles, cookware lids, backpack rain covers), original packaging (unopened if unused), and no signs of outdoor use (e.g., dirt on tent floors, food residue on camping stoves).

Exceptions: Items damaged by misuse (e.g., hiking boots used on rocky terrain with worn soles, waterproof jackets machine-washed in hot water) or missing components (e.g., a backpack’s water bottle holder) are ineligible for refunds.

• Non-Final Sale Items: Only regular-price products qualify. “Final Sale” styles (clearly marked on the product page—e.g., discontinued trail shoe colors, clearance camping gear, open-box base layers) are non-returnable—this is highlighted in red at checkout and on the product page.
• Proof of Purchase: You must provide your original order number (found in your confirmation email) when initiating a return—critical for verifying your purchase and ensuring we match the item to its original performance specs (e.g., waterproof rating for jackets, traction level for boot soles).

2. How to Initiate a Return

Returning your Llbeak gear is designed to protect its outdoor functionality—we cover return shipping (global free shipping applies) and provide detailed, gear-specific guidance:

1. Request a Return Label: Email our team at [email protected] with:

• Your order number (e.g., LKB-2025-123).
• The item name (e.g., “Men’s Size 10 Hiking Boots, Waterproof,” “Women’s M Rain Jacket,” “Camping Backpack with 40L Capacity”).
• A brief reason for return (e.g., “Boots are too narrow for trail hikes,” “Jacket isn’t warm enough for winter camping,” “Backpack straps dig into shoulders”)—this helps us refine our outdoor gear (e.g., adjusting boot toe-box width, improving jacket insulation).
• Photos (if needed): For fit issues (e.g., a photo of how the boots fit your foot), performance flaws (e.g., a leaky rain jacket tested in water), or defects (e.g., a loose thread in a base layer)—this speeds up eligibility checks and avoids delays.

2. Receive Gear-Specific Instructions: We’ll reply within 24 hours with a prepaid return shipping label and packing tips tailored to protect the item’s functionality:

• For Apparel: Fold waterproof jackets/pants without creasing (to preserve waterproof coatings); place in original breathable plastic sleeve (if available); do not use tape directly on fabric (it can damage waterproof layers or breathability membranes).
• For Shoes: Reinsert shoe trees (if provided) to maintain toe-box shape; wrap in the original dust bag to prevent scuffs; pack in the shoe box (add tissue paper to avoid movement during transit—critical for protecting traction soles).
• For Gear: Disassemble tent poles/cookware (as labeled) and pack in their original pouches; stuff backpacks with tissue paper to maintain shape (avoid crushing compartment dividers); wrap fragile items (e.g., camping stoves, water filters) in bubble wrap to prevent damage.

3. Ship the Item: Attach the prepaid label to your package (cover old shipping labels if reusing the original box), then drop it off at the designated carrier location (e.g., UPS, FedEx). Keep the return tracking number for your records—we’ll use it to confirm when your package arrives at our warehouse (and ensure it’s handled with outdoor gear-specific care upon delivery).

3. Refund Processing Timeline & Details

Once we receive your return, our team conducts a specialized inspection for each gear type—ensuring we uphold performance standards while processing refunds quickly:

• Inspection Period: Returns are reviewed within 3-5 business days of delivery to our warehouse. Our checks are gear-specific:
• Apparel: Testing waterproof coatings (using a spray test for jackets/pants), checking seams for loose stitching (critical for weather protection), verifying fabric integrity (no snags or stains), and confirming tags are intact.
• Shoes: Examining soles for scuffs/traction (no worn-down lugs), checking uppers for wear (no creases from trail use), verifying insoles/inserts are present, and testing laces/zippers (for boot styles) for functionality.
• Gear: Inspecting backpack straps/buckles (for durability), checking tent material for tears (especially rainflies), verifying cookware is clean (no residue), and ensuring all components (e.g., tent poles, rain covers) are included.
• Refund Issuance: Approved refunds are sent in United States Dollars (USD) to your original payment method (e.g., credit card, PayPal) within 1-2 business days of passing inspection.
• Funds Availability: Refunds take 5-10 business days to appear in your account—this depends on your bank or payment provider’s processing times (e.g., credit cards often take 7-10 days, PayPal 5-7 days). If you don’t see the refund after 10 days, contact your bank first (delays typically occur on their end), then email [email protected] with your order number and refund reference (if provided).
• Refund Exclusions: We do not refund gift wrapping fees (if added at checkout) or third-party charges (e.g., bank transfer fees, currency conversion fees from your payment provider). Original shipping costs are non-refundable—but since we offer global free shipping, this rarely applies.

4. Special Cases & Exceptions

We handle unique scenarios with flexibility, accounting for the needs of outdoor enthusiasts (e.g., race-day deadlines, adventure-specific performance issues):

• Performance Defects or Gear Failure: If your gear fails to perform as advertised during use (e.g., a waterproof jacket leaks in rain, hiking boot soles peel after 10 miles, a backpack strap breaks under load), email us within 14 days of discovering the issue. Include photos/videos of the defect (e.g., water seeping through the jacket, a peeled boot sole) and details of use (e.g., “Worn the boots on 3 hiking trails, no rocky terrain”)—we’ll either:

1. Send a free replacement (processed within 1-3 business days, no need to return the defective item—we’ll cover disposal to avoid environmental waste).
2. Issue a full refund in USD—your choice.

• Size Exchanges (No Refund Needed): If you need a different size (e.g., hiking boots too small, rain jacket too large), we’ll waive return shipping for the original item and ship the new size for free. Email us with your order number, desired size, and photos of the ill-fitting item—we’ll send a prepaid label for the return and prioritize the new size’s shipping (aligned with our 1-3 day processing timeline).
• Late Returns: Items returned after the 60-day window may be eligible for store credit (in USD) instead of a refund—contact [email protected] to discuss. Store credit never expires and can be used on any Llbeak gear, from base layers to camping tents.
• Gift Returns: If you received Llbeak gear as a gift, you can return it (within 60 days of delivery) using the gift giver’s order number. Refunds will be issued to the original purchaser, but we can provide store credit for you if preferred—just include a note in your email request.

5. Frequently Asked Questions (FAQs)

Q: Can I return gear that I’ve used once on a short hike?

A: No—we only accept unused items. If you test gear (e.g., wear boots on a 1-mile trail), signs of use (scuffed soles, bent boot toes) will disqualify the return. We recommend checking size/fit indoors (e.g., trying boots on carpet) before taking them outside.

Q: What if my return package is lost in transit?

A: If the return tracking number shows the package is lost, email us with the tracking link. We’ll file a claim with the carrier and issue a full refund once the loss is confirmed—no need to wait for the package to be found.

Q: Are personalized or custom gear items eligible for returns?

A: Personalized items (e.g., monogrammed backpacks, custom-colored hiking boots) are non-returnable unless they have a manufacturing defect—this is noted at checkout, as custom pieces are made to your specific request.

6. Contact Us

For questions about returns, refunds, gear defects, or sizing concerns (especially for adventure-critical items like hiking boots or camping tents), reach out to our team:

Email: [email protected]