Terms of Purchase – Llbeak

Welcome to Llbeak, your go-to for clothing, shoes, and outdoor gear built for every adventure—from waterproof hiking jackets and rugged trail boots to durable camping backpacks and moisture-wicking base layers. These Terms of Purchase govern your orders, payments, shipping, returns, and refunds when you shop on our website (llbeak.com). By placing an order with Llbeak, you agree to these terms—designed to ensure transparency and a smooth experience, whether you’re prepping for a weekend camping trip or updating your daily outdoor wardrobe.

1. Order Placement & Confirmation

When you place an order on Llbeak, you’re making an offer to purchase our outdoor essentials (e.g., men’s hiking boots, women’s rain pants, camping tents). We reserve the right to accept or decline your order (e.g., if a limited-edition trail shoe style is out of stock, or if there’s an error in pricing/description for a waterproof jacket).

• Order Confirmation: Once we accept your order, we’ll send a confirmation email to the address you provided (including your order number, item details—such as “Men’s Size 10 Waterproof Hiking Boots” or “Women’s M Moisture-Wicking Base Layer”—and total amount in United States Dollars (USD)—our only accepted currency). This email is your proof of purchase—please keep it for reference, especially for returns or size exchanges (critical for gear needed for upcoming adventures).
• Order Changes/Cancellations: You may request to change or cancel your order only within 24 hours of placement (before it enters our 1-3 day processing window). To do so, email us at [email protected] with your order number and requested changes (e.g., swapping a jacket size from M to L, removing a camping pillow from the order). Once an order is processed (within 1-3 business days), we cannot modify or cancel it—you may instead use our 60-day return policy after delivery.

2. Payment Terms

All transactions on Llbeak are processed exclusively in USD—no other currencies will be honored at checkout, and pricing will not be converted automatically.

• Accepted Payment Methods: We support major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All payments are processed via secure, PCI-DSS compliant third-party providers (e.g., Stripe) to protect your payment information—we never store full credit card details.
• Payment Authorization: When you place an order, we’ll authorize your payment method for the full order amount to ensure funds are available. The authorization will be captured (charged) once your order begins processing (within 1-3 business days of placement).
• Payment Issues: If your payment is declined (e.g., insufficient funds, expired card), we’ll notify you via email. You’ll need to update your payment details within 48 hours to avoid order cancellation—failure to do so may result in your order being removed from our processing queue, delaying delivery of time-sensitive items (e.g., a rain jacket for an upcoming hiking trip).

3. Shipping & Delivery

We offer global free shipping on all orders—no minimum purchase required, no hidden fees, and coverage for every destination worldwide. Our shipping process is tailored to protect outdoor-specific gear (e.g., waterproof coatings on jackets, traction soles on boots, durable zippers on backpacks) while ensuring timely delivery.

• Processing Time: All in-stock items (e.g., hiking shoes, rain jackets, camping gear, base layers) are processed and prepared for shipping within 1-3 business days of payment confirmation. Processing includes:
• Outdoor Gear-Specific Packaging: Custom care to preserve functionality and durability:
• Waterproof Apparel (Jackets, Pants): Folded with acid-free tissue paper to protect waterproof coatings; sealed in breathable plastic sleeves to prevent moisture damage; packed in rigid boxes to avoid crushing (critical for maintaining hood and pocket structure).
• Hiking/Camping Shoes: Inserted with shoe trees to preserve toe-box shape and traction sole integrity; wrapped in dust bags to prevent scuffs; placed in padded boxes to avoid mid-sole compression during transit.
• Backpacks & Gear: Empty compartments sealed to prevent dust buildup; detachable accessories (e.g., water bottle holders, rain covers) packed separately in labeled pouches; backpacks stuffed with tissue paper to maintain shape; fragile items (e.g., camping cookware) wrapped in bubble wrap.
• Quality Checks: Verifying product functionality (e.g., “Waterproof jacket zippers seal properly,” “Hiking boot laces are durable,” “Backpack straps adjust smoothly”), inspecting for defects (e.g., loose stitching on base layers, scuff-free shoe soles), and confirming sizing accuracy (e.g., “Women’s L rain pants match our fit chart”).

Processing excludes weekends (Saturday, Sunday) and major holidays (e.g., Christmas, Thanksgiving)—orders placed on these days will start processing on the next business day.

• Delivery Time: Once shipped, estimated delivery time is 6-12 business days to any location. This is an estimate and may be affected by unforeseen factors (e.g., customs clearance for international orders, weather events, remote delivery areas)—we’ll notify you via email if significant delays (over 12 days) occur, especially for urgent purchases (e.g., gear for a scheduled camping trip).
• Shipping Confirmation & Tracking: You’ll receive a shipping confirmation email with a unique tracking number within 24 hours of your order shipping. Use this number to monitor your package’s progress via the carrier’s official website (linked directly in the email)—critical for ensuring outdoor gear arrives in usable condition for your adventures.
• Address Accuracy: It’s your responsibility to provide a complete, accurate shipping address at checkout (including apartment/unit numbers, correct city/zip codes). If an order is delayed, returned, or lost due to an incorrect/incomplete address (e.g., “456 Trail Rd” instead of “456 Trail Rd, Apt 3A”), you may be required to cover reshipping costs—we’ll notify you via [email protected] if this applies, and we’ll repackage items with extra outdoor gear protection (e.g., reconditioning waterproof coatings) for reshipment.

4. Returns & Refunds

We want you to love your Llbeak gear—but if a product doesn’t fit (e.g., boots are too narrow) or perform as expected (e.g., a jacket isn’t waterproof enough for your needs), our 60-day return policy ensures a hassle-free process.

4.1 Eligibility for Returns

To qualify for a return, items must:

• Be returned within 60 days of delivery (we verify the delivery date via your order’s tracking number).
• Be in original condition: unused, undamaged, and with all original packaging, tags, and accessories intact. This includes:
• Apparel (Jackets, Pants, Base Layers): Unwashed, no stains or snags (from branches/trail debris), tags attached (including waterproof certification labels), and no alterations (e.g., cut hems on pants, adjusted jacket cuffs).
• Shoes (Hiking, Camping): No scuffs on soles (test only on clean, soft surfaces to avoid damage), no wear on uppers (e.g., creases from trail use), original dust bags, shoe boxes (uncrushed), and extra laces/inserts (if included).
• Gear (Backpacks, Tents, Cookware): No tears in fabric (e.g., backpack straps, tent material), all components included (e.g., tent poles, cookware lids, backpack rain covers), original packaging (unopened if unused), and no signs of outdoor use (e.g., dirt on tent floors, food residue on cookware).

Damages from improper use (e.g., hiking boots used on rocky terrain with worn soles, waterproof jackets machine-washed in hot water) or missing parts (e.g., a backpack’s water bottle holder) will disqualify the return.

• Non-Final Sale Items: Only regular-price products are eligible. “Final Sale” styles (clearly marked on the product page—e.g., discontinued trail shoe colors, clearance camping gear, open-box base layers) are non-returnable—this is highlighted in red before you add the item to your cart.

4.2 How to Initiate a Return

1. Email [email protected] with:

• Your order number.
• The item name (e.g., “Men’s Size 9 Hiking Boots,” “Women’s L Waterproof Jacket,” “Camping Backpack with Rain Cover”).
• A brief reason for return (e.g., “Boots cause blisters,” “Jacket isn’t warm enough for winter camping”)—this helps us refine our outdoor gear (e.g., adjusting boot toe-box width, improving jacket insulation).
• Photos (if helpful): For fit issues (e.g., a photo of how the boots fit your foot), damage (e.g., a torn backpack strap), or performance defects (e.g., a leaky rain jacket)—this speeds up eligibility checks.

2. We’ll respond within 24 hours with a prepaid return shipping label (free of charge, thanks to our global free shipping policy) and gear-specific packing tips:

• For Apparel: Fold waterproof items without creasing (to protect coatings); place in original plastic sleeve (if available); do not use tape directly on fabric (it can damage waterproof layers).
• For Shoes: Reinsert shoe trees (if provided); wrap in dust bag; pack in original box (add tissue paper to prevent movement during transit).
• For Gear: Disassemble tent poles/cookware (as needed) and pack in labeled pouches; stuff backpacks with tissue paper to maintain shape; wrap fragile items (e.g., cookware) in bubble wrap.

3. Pack the item securely, attach the label, and drop it off at the designated carrier location—keep the return tracking number for your records, as we’ll need it to verify delivery to our warehouse.

4.3 Refund Processing

Once we receive and inspect your returned item (with extra focus on outdoor gear functionality), we’ll issue a full refund in USD to your original payment method.

• Inspection Focus: For outdoor gear, we check:
• Apparel: Waterproof coatings for damage, seams for loose stitching, fabric for stains/snags, and tags for intactness.
• Shoes: Soles for scuffs/traction, uppers for wear, insoles for damage, and extra components (laces/inserts) for presence.
• Gear: Backpack zippers/straps for functionality, tent material for tears, cookware for residue, and all accessories for completeness.
• Refund Timeline: Refunds take 5-10 business days to appear in your account—this depends on your bank or payment provider’s processing times. If you don’t see the refund after 10 days, contact your bank first (delays often happen on their end), then email [email protected] for assistance.
• Refund Exclusions: We do not refund gift wrapping fees (if added at checkout) or third-party charges (e.g., bank transfer fees, currency conversion fees). Original shipping costs are non-refundable—but since we offer global free shipping, this rarely applies.

5. Product Availability & Pricing

• Availability: All outdoor gear on our website (from shoes to apparel to camping essentials) is subject to stock constraints. If an item you ordered (e.g., a popular hiking boot style, a sell-out waterproof jacket) becomes out of stock after purchase, we’ll notify you via email within 2 business days and offer two options: (1) a full refund in USD, or (2) a pre-order for the item (if restock is available, with 1-3 day processing timelines once in stock, and priority shipping to make up for delays).
• Pricing Accuracy: We strive to display accurate prices (in USD) for all outdoor clothing, shoes, and gear, but errors may occur (e.g., typos, system glitches). If we identify a pricing error on your order, we’ll contact you within 24 hours to confirm whether you’d like to proceed with the corrected price or cancel the order for a full refund.

6. Limitation of Liability

Llbeak is not liable for:

• Delays in shipping/delivery caused by factors beyond our control (e.g., customs holds, carrier strikes, weather—especially impactful for adventure-ready gear).
• Damages to items during shipping (we’ll replace or refund damaged gear per our return policy—just email [email protected] with photos of the damage).
• Errors in order details (e.g., incorrect shoe size, wrong gear color) caused by incorrect information provided at checkout.
• Loss of use or indirect damages (e.g., missed camping trips due to delayed delivery of a tent) related to delayed or returned orders.

Our total liability for any claim related to your order shall not exceed the total amount you paid for the affected item(s) in USD.

7. Contact Us

If you have questions about these Terms of Purchase, your order (e.g., tracking hiking boots, returning a rain jacket), or refunds, please reach out to our team:

Email: [email protected]