Shipping Policy – Llbeak

At Llbeak, where we craft clothing, shoes, and outdoor gear for every adventure—from waterproof hiking jackets and rugged trail boots to camping tents and durable backpacks—we know your gear’s journey to you is just as important as its journey with you. Our shipping process is built to balance speed (1-3 day processing, 6-12 day delivery) with outdoor-specific protection (shielding gear from scrapes, moisture, and pressure) and global free shipping—so whether you’re gearing up for a weekend campout or a cross-country hike, your essentials arrive ready to perform. Below, we break down how we get your order from our warehouse to your door, with care tailored to every piece of gear.

1. Order Processing: Speed + Gear-Specific Care

We process every order with two goals: getting your gear to you fast, and ensuring it’s in perfect condition for your next adventure.

1.1 Processing Timeline

All in-stock items (from lightweight base layers to heavy-duty camping cookware) are processed within 1-3 business days of payment confirmation. Processing excludes weekends (Saturday, Sunday) and major holidays (Christmas, Thanksgiving, New Year’s Day)—orders placed on these days start processing the next business day.

1.2 Gear-Specific Preparation

Our team doesn’t just pack your order—we prep it for the outdoors, with protection tailored to each item’s purpose:

  • Waterproof Apparel (Jackets, Pants):
  • Wiped with a lint-free cloth to remove dust (critical for preserving waterproof coatings).
  • Folded along seam lines (not creased) to avoid damaging seam tape (the barrier that keeps rain out).
  • Sealed in breathable, moisture-resistant plastic sleeves (prevents mildew during transit, especially in humid regions).
  • Packed in rigid boxes to avoid compression (maintains hood shape and pocket functionality).
  • Hiking & Camping Shoes:
  • Inserted with custom-fit shoe trees (prevents toe-box collapse and midsole compression—key for maintaining traction and support).
  • Wrapped in soft cotton dust bags (avoids scuffs on leather uppers or scratches on rubber soles).
  • Placed in padded shoe boxes with extra foam inserts (keeps shoes from shifting during shipping, which can damage lugs or zippers).
  • Camping Gear (Tents, Backpacks, Cookware):
  • Tents: Disassembled (poles separated from the tent body), poles wrapped in foam sleeves (prevents bending or scratching the tent fabric), and all parts packed in the original carrying bag (labeled for easy reassembly).
  • Backpacks: Stuffed with acid-free tissue paper (maintains compartment shape, avoids strap creasing) and zippers secured with small clips (prevents zipper teeth from catching on fabric).
  • Cookware: Stacked with paper liners between pieces (avoids scratches on non-stick surfaces) and wrapped in bubble wrap (protects handles and lids from impact).
  • Seasonal Add-Ons:
  • Winter gear (e.g., insulated jackets, snow boots): Packed with extra tissue paper to retain insulation loft.
  • Summer gear (e.g., lightweight hiking shirts, sun hats): Sealed in UV-protective bags (prevents fabric fading during transit).

1.3 Quality Checks Before Shipping

Every item undergoes a final inspection to ensure it’s adventure-ready:

  • Waterproof gear: Sprayed with a light mist to confirm no leaks (seams and zippers are checked twice).
  • Shoes: Tested for sole flexibility and lace/zipper functionality (no stuck zippers or loose laces).
  • Camping gear: Tents are partially set up to check pole fit; backpack straps are adjusted to confirm smooth movement; cookware lids are tested for a tight seal.

2. Global Free Shipping: No Extra Costs, Anywhere

We offer complimentary standard shipping on every order—no minimum purchase, no hidden fees, and coverage for every country (from the U.S. and Canada to the EU, Australia, and beyond). Whether you’re buying a single pair of hiking socks or a full camping kit, shipping is always free.

2.1 Carrier Selection: Trusted Partners for Outdoor Gear

We work with carriers that specialize in transporting outdoor equipment, ensuring your gear is handled with care:

  • For delicate items (e.g., waterproof jackets, lightweight tents): DHL Express (climate-controlled shipping to avoid moisture damage).
  • For bulky items (e.g., family-sized tents, large backpacks): UPS Premium (equipped to handle oversized packages without crushing).
  • For high-value items (e.g., premium hiking boots, technical waterproof gear): FedEx Signature (requires a signature on delivery to prevent theft).

The carrier for your order is listed in your shipping confirmation email, along with a direct tracking link.

3. Delivery Timeline: 6-12 Days Worldwide

Once shipped, your gear will arrive in 6-12 business days—regardless of your location. This timeline accounts for:

  • Standard international shipping routes (e.g., 6-8 days for North America/Europe, 9-12 days for Asia/Australia).
  • Customs clearance: We include detailed documentation (e.g., “gear material certificates” for waterproof fabrics, “recreational use” labels for tents) to speed up clearance—no extra paperwork for you.

Note: If delays occur (e.g., extreme weather, carrier backlogs during peak camping season), we’ll email you within 24 hours with a revised timeline and a complimentary Llbeak gear care sample (e.g., a waterproofing spray for jackets, a shoe brush for boots) as a thank-you for your patience.

4. Shipment Tracking: Stay Updated Every Step

You’ll never be left guessing where your gear is—we keep you informed at every stage:

4.1 Shipping Confirmation

Within 24 hours of your order shipping, you’ll receive an email with:

  • A unique tracking number.
  • A direct link to the carrier’s tracking page.
  • An estimated delivery date (customized to your location—e.g., “Your camping tent will arrive on Friday, October 18”).

If you don’t see the email, check your spam folder (labeled “Llbeak Shipping Update”) or email [email protected] with your order number to request a resend.

4.2 Real-Time Tracking

Use the tracking number to view updates like:

  • “In Transit”: Your gear is moving between warehouses (e.g., “Your hiking boots are in Chicago, en route to Denver”).
  • “Out for Delivery”: Your gear will arrive the same day (carriers deliver 9 AM–8 PM local time—we recommend being available for high-value or bulky items).
  • “Delivered”: Confirm with neighbors or building staff (carriers may leave gear in a secure spot like a porch or parcel locker if no one is home).

Pro Tip: For time-sensitive gear (e.g., a rain jacket for an upcoming hike), set up tracking alerts via the carrier’s website—you’ll get a text or email when your package is out for delivery.

5. Address Requirements: Avoid Delays for Your Adventure

A complete, accurate address is critical to getting your gear on time—especially if you’re prepping for a trip.

5.1 Required Details

At checkout, please include:

  • Full name (matching your payment method—required for customs).
  • Complete street address (including apartment/unit numbers, building names, or suite numbers—e.g., “123 Hike Rd, Apt 7C” not “123 Hike Rd”).
  • City, state/province, and postal/zip code (double-check for typos—e.g., “80202” vs. “80203” for Denver).
  • Country (spelled in full—e.g., “Australia” not “AUS”).
  • Phone number (optional but recommended—carriers may call to confirm delivery for large items like tents).

5.2 Address Changes

You can update your address only if your order hasn’t started processing (within 24 hours of purchase). Email [email protected] with your order number and corrected address—if processing has started, we’ll work with the carrier to redirect (subject to carrier fees, which we’ll share upfront).

6. Handling Issues: Damaged, Lost, or Undelivered Gear

We resolve shipping issues quickly, so your adventure isn’t derailed:

6.1 Damaged Gear

If your gear arrives damaged (e.g., a bent tent pole, a torn backpack strap, a leaky jacket):

  1. Take photos of the damage (include the packaging and shipping label).
  2. Email the photos to [email protected] within 48 hours of delivery.
  3. We’ll send a replacement within 1-3 days (free shipping) or issue a full refund—your choice. You won’t need to return the damaged item (we’ll cover disposal to reduce waste).

6.2 Lost Packages

If tracking shows your package is lost:

  1. Email us with your tracking number.
  2. We’ll file a carrier investigation and issue a full refund or send a replacement within 3 days—no need to wait for the carrier’s final report.

6.3 Undelivered Packages

If your package is marked “undeliverable” (e.g., wrong address, no one to sign):

  1. We’ll email you within 2 days of receiving the returned package.
  2. We can reship to a corrected address (you cover reshipping only if the error was yours) or issue a full refund.

7. Contact Us: For All Shipping Questions

If you have questions about tracking, address changes, or damaged gear—especially if you need gear for an upcoming adventure—reach out to our team:

Email: [email protected]